The Aspire VeloTech
At Aspire VeloTech, our primary concern is your complete
satisfaction. Should any item fail to meet your expectations, you may
return it within 60 days. We will
gladly exchange it or refund your purchase price.
In the rare event that you receive a defective product,
we will replace it immediately at no cost to you and pay for the return
shipping as well.
If a replacement part is needed, or a only a portion of your order
requires attention, we’re glad to take care of it immediately to get you
on your bike fast!
Before sending an item for return or
Contact Us and we'll give you an RA (return authorization) number.
This will help us expedite your return or exchange as soon as it
We are very accommodating when it comes to components
that don't work for you and we'll work with the manufacturer on your
behalf to get any issues resolved. We ask that you take advantage
of it when you need to, but please be reasonable and don't abuse it.
Some manufacturers do not allow their dealers to make
warranty determinations. Those manufacturers make the actual
warranty determination themselves. Contact us to get the process
going, we're happy to help.
Please note: Anodized components can be returned only if never
installed and in perfectly new condition with no scratch or scuff marks.
Hubs are returnable only if a spoke has never been inserted and they are
in perfectly new condition with no marks on the hub or on any spoke
hole. This insures that all customers receive only brand new products.
Thank you for your cooperation.
Thanks very much for choosing Aspire VeloTech. We appreciate your
business and look forward to serving you now and far into the future.
Best regards and happy riding!
The Customer Service Team at